According to a UK consumer group, the Nintendo Switch’s Joy-Con drift issue is due to a fundamental design defect.
According to a Eurogamer investigation, the Joy-plastic Con’s circuit boards exhibit substantial degradation on the joystick slider contact points even after only a few months of operation. This leads to Joy-Con drift, a problem that Nintendo hasn’t been able to fully fix in the five years the console has been available.
In regard to the Joy-Con drift issues, the research also criticises Nintendo’s return and refunds policy, arguing that company should offer a refund or compensation plan to anyone who can show they have purchased a replacement Joy-Con since the Switch’s 2017 introduction.
How do I fix drift on Switch Joy-Cons?
Nintendo disputed with the survey results, claiming that the problem only affects a tiny percentage of controllers and that the design has been changed numerous times since the product’s introduction.
“We have been making regular enhancements to the Joy-Con analogue stick since its launch in 2017,” it added. “The percentage of Joy-Con controllers that have been reported as suffering issues with the analogue stick in the past is modest.”
Nintendo customer support will be happy to openly and leniently resolve any consumer issues related to the Joy-Con controllers’ analogue sticks, even in situations where the warranty may no longer apply. “We expect all of our hardware to perform as designed, and, if anything falls short of this goal, we always encourage consumers to contact Nintendo customer support,” the company stated.
Nintendo earlier this year introduced a Switch repair subscription service in Japan, but hasn’t yet made a similar announcement for the U.S. or Europe.
As of late, it has come to light that the repair facilities itself were so overworked that mistakes were made when the controllers were supposed to be fixed. In 2019, a Joy-Con drift-specific repair service was launched. Because of the problems with the Joy-Con, Nintendo has been the target of numerous lawsuits.