Unfortunately, EA is having a problem that has made many gamers angry and prevented them from using the companion app to access the Ultimate Team game mode.
Players run into trouble when they try to log into their accounts and receive a notification that says their login credentials are invalid or expired.
The gaming community has become very upset over this, and many players have taken to social media and online forums to vent their frustration.
There is currently no expected time of arrival for a repair, however EA support has noted the problem and verified that the team is working on a fix. Many gamers are now stuck in a situation where they can’t access their accounts or take part in the Ultimate Team game mode.
This problem couldn’t have come up at a worse time. These players’ frustration and disappointment at not being able to log in and access their accounts has resulted in a sizable quantity of negative feedback for EA.
HOW FIX ORIGIN ‘INCORRECT OR EXPIRED CREDENTIALS’ ISSUE ON EA
While EA has acknowledged that they are attempting to remedy the problem as quickly as possible, it is unclear when a fix will really be put into place. Fortunately, you have a few options to attempt and resolve this problem.
CLEAR COOKIES AND CACHE
You should try clearing your cache and cookies first. These are little bits of information that are saved on your computer or other device to speed up website loading. But occasionally, these can deteriorate or grow out of date, leading to problems like the “incorrect or expired credentials” error.
RESET YOUR APPLICATION
Try restarting your computer or device if clearing your cache and cookies does not resolve the problem. Your device’s restart can assist in resolving any difficulties that might be causing issues with your EA account.
SET A NEW PASSWORD
If restarting your device didn’t resolve the problem, you might need to change the password for your EA account. Follow these steps to accomplish this:
- Click the “Sign In” option on the EA website.
- The “Forgot Your Password?” link should be clicked.
- Click “Send” after entering the email address connected to your EA account.
- A message from EA with information on how to reset your password should have been in your inbox by now.
- For help changing your password, go to the email’s instructions.
REACH TO EA SUPPORT
After attempting these methods, if you’re still unable to log into your EA account, there may be other problems present. Your account might have been banned or suspended as a result of breaking EA’s terms of service. If so, you’ll need to get in touch with EA support for more help.
It’s also possible that your account has been compromised. If you believe your account has been compromised.
You should get in touch with EA support if you’ve tried all of these solutions and are still unable to log into your account. Either through their website or by calling their customer care number, you can do this. Keep your account details and any error messages you’ve seen close at hand when contacting EA support so they can fix the problem more swiftly.
How To Fix Your credentials are incorrect or have expired in EA Sports FAQS
Q: What is the problem that players are facing with EA's Ultimate Team game mode through the companion app?
A: Players are facing an issue where they are unable to sign in to their account and are met with an error message stating that their credentials are incorrect or have expired.
Q: What has been the reaction from the gaming community to this issue?
A: The reaction from the gaming community has been one of frustration and disappointment, with many players expressing their frustration on social media and online forums.
Q: What is EA's official response to this issue?
A: EA support has acknowledged the issue and confirmed that the team is working on a solution, but as of yet, there is no estimated time of arrival for a fix.
Q: What steps can players take to try and fix the "incorrect or expired credentials" error?
A: Players can try clearing their cache and cookies, restarting their device, resetting their password, and contacting EA support for further assistance.
Q: What can be the other reason for this issue?
A: Some of the other potential issues could be that the account may have been suspended or banned for violating EA’s terms of service or the account may have been compromised.